Shipping policy
Effective Date: January 1, 2022
Welcome to PawWardrobe.store. We are committed to providing a smooth, reliable, and enjoyable shopping experience from the moment you place your order until it arrives at your doorstep. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered. By placing an order through our website, you acknowledge and agree to the terms outlined in this Shipping Policy.
1. Our Shipping Commitment
At PawWardrobe.store, we proudly offer premium pet apparel and accessories to customers worldwide. Every order is handled with care to ensure your products arrive safely and in excellent condition.
We are committed to:
Free worldwide shipping
Secure packaging
Reliable delivery partners
Order tracking
Responsive customer support
Transparent communication throughout the shipping process
2. Shipping Destinations
We currently ship to customers in most countries and regions worldwide.
Delivery availability may vary depending on:
Local shipping regulations
Customs restrictions
Carrier service availability
Political or environmental conditions
If shipping is unavailable for your location, you will be notified before your order is processed.
3. Free Worldwide Shipping
We proudly provide FREE Standard Shipping on all eligible orders.
There is no minimum purchase requirement to qualify for free shipping unless otherwise stated during promotional events.
Shipping fees, if applicable for special services, will always be displayed during checkout before payment is completed.
4. Order Processing Time
Once your order has been successfully placed, our fulfillment team begins preparing your purchase.
Typical processing time:
1–3 Business Days
Processing includes:
Order verification
Inventory confirmation
Quality inspection
Secure packaging
Shipping label creation
Carrier pickup preparation
Orders placed on weekends or public holidays will begin processing on the next business day.
5. Estimated Delivery Time
Our standard estimated delivery time is:
7–10 Business Days
Delivery estimates begin after the order has been processed and shipped.
Please note that shipping times are estimates and may vary depending on destination and local carrier conditions.
6. Order Confirmation
Immediately after placing an order, you will receive an order confirmation email containing:
Order number
Purchased items
Billing details
Shipping address
Payment confirmation
If you do not receive this email, please check your spam or junk folder before contacting us.
7. Shipping Confirmation
Once your package has been shipped, you will receive a shipping confirmation email that includes:
Tracking number
Shipping carrier information
Shipment confirmation
Estimated delivery information
Tracking information may require 24–72 hours to update after shipment.
8. Order Tracking
Customers may monitor their shipment using the tracking number provided in the shipping confirmation email.
Tracking updates are supplied directly by the shipping carrier and may occasionally experience delays.
If your tracking information has not updated for several days, please contact our support team for assistance.
9. Delivery Delays
Although we strive to meet our estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:
Severe weather
Customs inspections
Public holidays
High seasonal demand
Transportation disruptions
Carrier delays
Natural disasters
Government regulations
Global logistics issues
PawWardrobe.store is not responsible for delays caused by third-party shipping providers or customs authorities.
10. Customs, Duties, and Import Taxes
International shipments may be subject to customs inspections or import regulations.
Depending on your country's laws, additional charges such as:
Customs duties
Import taxes
VAT
Government fees
may apply.
These charges are determined by your local customs authority and remain the responsibility of the customer where applicable.
11. Address Accuracy
Customers are responsible for providing complete and accurate shipping information.
Please verify:
Full recipient name
Street address
Apartment or unit number
Postal code
City
State or province
Country
Contact phone number
Incorrect or incomplete addresses may result in shipping delays, returned packages, or failed deliveries.
12. Address Changes
If you need to modify your shipping address, please contact us immediately after placing your order.
Address changes can only be made before the order enters the shipping process.
Once a package has been shipped, we may be unable to modify the delivery address.
13. Multiple Item Orders
Orders containing multiple products may occasionally be shipped in separate packages.
This may occur because:
Products are stored in different fulfillment centers
Inventory availability
Packaging optimization
Shipping efficiency
You will receive separate tracking information whenever multiple shipments are required.
14. Lost Packages
If your tracking information indicates that your package has been delivered but you have not received it, please:
Check around your property.
Ask household members.
Check with neighbors.
Contact your local delivery carrier.
If your package still cannot be located, please contact our support team.
We will investigate the shipment and work toward an appropriate resolution.
15. Damaged Shipments
If your package arrives damaged, please notify us within 7 days of delivery.
To assist with your claim, please provide:
Order number
Photos of the damaged item
Photos of the shipping box
Photos of the shipping label
Description of the damage
After reviewing your claim, we will arrange an appropriate solution, which may include a replacement or refund in accordance with our Return & Refund Policy.
16. Incorrect Deliveries
If you receive the wrong product, incorrect size, or an incomplete order, please contact us promptly.
We will review your request and arrange:
Replacement shipment
Exchange
Refund
Missing item shipment
at no additional cost when the error is confirmed.
17. Refused Deliveries
If a shipment is refused without prior communication, additional return shipping or carrier handling charges may apply where permitted by law.
We encourage customers to contact us before refusing any delivery so that we can assist in finding the best solution.
18. Undeliverable Packages
Packages may be returned to us due to:
Incorrect address
Failed delivery attempts
Unclaimed shipments
Invalid contact information
If a package is returned, we will contact you to arrange reshipment or another appropriate solution.
Additional shipping charges may apply for reshipment if the return resulted from incorrect customer-provided information.
19. Shipping Restrictions
Certain products may be unavailable for shipment to specific countries due to:
Local regulations
Carrier limitations
Customs restrictions
Import laws
We reserve the right to decline shipments where delivery is prohibited or impractical.
20. Risk of Loss
Ownership and risk of loss transfer to the customer upon confirmed delivery to the shipping address provided during checkout.
Customers are encouraged to monitor shipment tracking and retrieve packages promptly after delivery.
21. Delivery Confirmation
Some shipments may require:
Signature confirmation
Identity verification
Secure delivery procedures
depending on destination, order value, or carrier policies.
These measures help ensure that orders are delivered safely.
22. Force Majeure
We are not responsible for delays or shipping interruptions caused by events beyond our reasonable control, including but not limited to:
Natural disasters
Floods
Wildfires
Earthquakes
Pandemics
Government actions
Labor strikes
Transportation disruptions
Internet outages
War or civil unrest
In such cases, shipping schedules may be extended until normal operations resume.
23. Sustainability Commitment
Whenever possible, PawWardrobe.store strives to use packaging that is practical, protective, and mindful of environmental impact.
We continually evaluate our fulfillment practices to improve efficiency while reducing unnecessary packaging materials.
24. Policy Updates
PawWardrobe.store reserves the right to modify this Shipping Policy at any time without prior notice.
Any updates become effective immediately upon publication on our website.
Customers are encouraged to review this page periodically before placing an order.
25. Contact Us
If you have any questions regarding shipping, delivery, tracking, or your order status, our customer support team is here to assist you.
PawWardrobe.store
Address
3001 Rue Saint-Antoine O
Westmount, QC H3Z 1W8
Canada
Email
support@PawWardrobe.store
Phone
(416) 366-8667
We are dedicated to delivering premium pet fashion with exceptional service, reliable worldwide shipping, and a seamless shopping experience. Thank you for choosing PawWardrobe.store.