Contact information
Effective Date: January 1, 2022
At PawWardrobe.store, we believe that exceptional customer service is just as important as offering premium pet apparel and accessories. Our team is committed to providing friendly, professional, and timely support throughout every stage of your shopping experience. Whether you have questions before placing an order, need assistance with shipping, require help with a return, or simply want more information about our products, we are always happy to assist.
Your satisfaction is our priority, and we strive to respond to every inquiry with care, transparency, and professionalism.
Our Customer Support Commitment
We understand that online shopping should be simple, secure, and enjoyable. Our customer support team is dedicated to ensuring that every customer receives the assistance they need in a timely manner.
We are here to help with:
Product information and recommendations
Order status updates
Shipping and delivery questions
Size guidance for pet clothing
Return and refund requests
Exchange inquiries
Payment-related questions
Website assistance
Account support
General customer service
Our goal is to make every interaction with PawWardrobe.store a positive experience.
Business Information
Store Name
PawWardrobe.store
Business Address
3001 Rue Saint-Antoine O
Westmount, QC H3Z 1W8
Canada
Customer Support Email
support@PawWardrobe.store
Phone Number
(416) 366-8667
Customer Service Hours
Our support team is available during the following business hours:
Monday – Friday
9:00 AM – 6:00 PM (Eastern Time)
Saturday
10:00 AM – 4:00 PM (Eastern Time)
Sunday & Public Holidays
Closed
While our office may be closed outside of these hours, customers are welcome to send us an email at any time. We will respond as soon as possible on the next business day.
Email Support
Email is the fastest and most efficient way to contact our customer service team.
Email:
support@PawWardrobe.store
When contacting us, please include as much information as possible so we can assist you efficiently. Helpful details include:
Full name
Order number
Email used for purchase
Description of your inquiry
Photos or screenshots if applicable
Providing complete information allows us to resolve your request more quickly.
Phone Support
If you prefer speaking directly with a member of our customer service team, you may contact us by phone during our business hours.
Phone:
(416) 366-8667
Please have your order number available when calling to help us locate your information promptly.
Mailing Address
For official correspondence or approved returns, please use the following address:
PawWardrobe.store
3001 Rue Saint-Antoine O
Westmount, QC H3Z 1W8
Canada
Please note that returns should not be sent to this address unless you have first received return authorization and instructions from our customer support team.
Before Contacting Us
Many common questions can be answered by reviewing the information available on our website, including:
Shipping Policy
Return & Refund Policy
Terms of Service
Frequently Asked Questions (FAQ)
Product descriptions
Size guides
Reviewing these resources may provide immediate answers to your questions.
Order Assistance
If you need help with an existing order, our team can assist with:
Order confirmation
Processing status
Shipping updates
Tracking information
Delivery questions
Address corrections (before shipment)
Product inquiries
Order modifications where possible
To help us process your request quickly, please include your order number in all communications.
Returns & Refunds
If you wish to request a return, exchange, or refund, please contact us before sending any products back.
Our team will provide:
Return eligibility confirmation
Return instructions
Shipping guidance
Refund information
Exchange options
Requests are handled in accordance with our Return & Refund Policy.
Product Questions
We are happy to answer questions regarding our products, including:
Materials
Product features
Sizing recommendations
Care instructions
Product availability
Color options
Compatibility
General usage information
Our goal is to help you make informed purchasing decisions for your beloved pets.
Wholesale & Business Inquiries
Businesses interested in wholesale opportunities, partnerships, collaborations, or corporate inquiries are welcome to contact us by email.
Please include details about your business and the nature of your inquiry so our team can direct your request to the appropriate department.
Response Time
We aim to respond to all customer inquiries as quickly as possible.
Typical response times are:
Email inquiries: Within 24–48 business hours
Phone inquiries: During business hours
Return requests: Within 1–3 business days
Order-related questions: As soon as possible
Response times may be slightly longer during holidays, promotional events, or periods of high order volume.
Customer Satisfaction
Customer satisfaction is at the heart of everything we do. We continuously strive to improve our products, services, and support experience based on customer feedback.
If you have suggestions or comments about your shopping experience, we welcome your input. Your feedback helps us enhance our services and better serve pet owners around the world.
Privacy & Security
All customer communications are handled with respect for your privacy. Personal information shared with our customer support team is used solely for the purpose of assisting you and is managed in accordance with our Privacy Policy.
We take reasonable measures to protect your information and ensure that your interactions with PawWardrobe.store remain secure and confidential.
Thank You
Thank you for choosing PawWardrobe.store. We are honored to be part of your pet’s journey and are committed to providing premium pet fashion, reliable service, and outstanding customer care.
Whether you are shopping for stylish everyday wear, seasonal outfits, or comfortable essentials, our team is always here to support you before, during, and after your purchase.
We look forward to serving you and your furry companions with professionalism, care, and dedication.