Refund policy
Effective Date: January 1, 2022
Welcome to PawWardrobe.store. We are committed to providing a premium shopping experience for pet lovers around the world. Customer satisfaction is one of our highest priorities, and we strive to ensure that every purchase meets your expectations. This Return & Refund Policy explains the conditions under which products may be returned, exchanged, or refunded. By placing an order through our website, you acknowledge that you have read, understood, and agreed to the terms outlined below.
1. Our Commitment
At PawWardrobe.store, we carefully select stylish, comfortable, and high-quality apparel and accessories for pets. Every order is inspected before shipment to ensure it meets our quality standards.
If your purchase does not meet your expectations due to manufacturing defects, shipping damage, or other eligible reasons, we will gladly work with you to provide an appropriate resolution.
2. Return Eligibility
You may request a return within 30 calendar days after the date your order has been delivered.
To qualify for a return, the following conditions must be met:
The item must be unused.
The item must be clean and free from pet hair, odors, stains, or damage.
The product must be returned in its original condition.
Original packaging, labels, and accessories should be included whenever possible.
Proof of purchase must be provided.
Items returned without prior authorization may not be accepted.
3. Free Returns
We proudly offer free returns on eligible purchases.
If your return request is approved, we will provide instructions regarding the return process. Depending on your location, we may provide a prepaid shipping label or an alternative return solution.
Customers should not return products before receiving return instructions from our support team.
4. 30-Day Money-Back Guarantee
If you are not completely satisfied with your purchase, you may request a refund within 30 days after delivery.
Our goal is to make online shopping simple and risk-free.
Eligible customers may receive:
A full refund
A replacement product
Store credit
An exchange
The appropriate solution will depend on the specific circumstances of the request.
5. Damaged or Defective Products
If your order arrives damaged, defective, or contains a manufacturing fault, please contact us as soon as possible.
Please include:
Order number
Description of the issue
Clear photographs of the product
Photos of the packaging if applicable
Once reviewed, we will determine the most appropriate resolution.
In most cases, eligible claims will receive a replacement or full refund at no additional cost.
6. Incorrect Items
If you receive an item different from what you ordered, please notify us promptly.
After verification, we will arrange one of the following:
Shipment of the correct item
Replacement order
Full refund
Exchange
There will be no additional charge for correcting our error.
7. Lost Packages
If your package appears to be lost during transit, we recommend checking:
Your shipping confirmation
Tracking updates
Safe delivery locations around your property
Household members
Neighbors
Your local delivery carrier
If the package still cannot be located, please contact our customer support team.
After investigating with the shipping carrier, we will determine the appropriate resolution, which may include a replacement or refund where applicable.
8. Items That Cannot Be Returned
For hygiene, safety, or product integrity reasons, certain items may not be eligible for return, including but not limited to:
Used pet clothing
Products showing signs of wear
Customized or personalized products
Clearance or final sale items
Gift cards
Products intentionally damaged after delivery
Items returned without authorization
Products missing essential components
These restrictions help maintain product quality and customer safety.
9. Size Exchanges
We understand that choosing the correct size for pets can sometimes be challenging.
If the size does not fit, please contact us within 30 days.
When eligible, we may offer:
Exchange for another size
Store credit
Return authorization
Customers are encouraged to review our sizing guide carefully before placing an order.
10. Color Variations
Actual product colors may vary slightly due to:
Lighting conditions
Screen brightness
Monitor calibration
Photography
Minor color differences are considered normal and do not constitute manufacturing defects.
11. Refund Approval Process
Every return request is individually reviewed.
Our team may request:
Photos
Videos
Additional information
Order confirmation
Once eligibility has been confirmed, the refund process will begin.
12. Refund Method
Approved refunds will be issued to the original payment method whenever possible.
Depending on your payment provider, processing times may vary.
Typical refund processing ranges from 5 to 10 business days after approval.
Your financial institution may require additional processing time beyond our control.
13. Partial Refunds
Certain situations may qualify for partial refunds, including:
Products returned with minor signs of use
Missing packaging
Missing accessories
Minor cosmetic damage not caused during shipping
Each case is evaluated individually.
14. Late or Missing Refunds
If you have not received your refund:
Verify your bank account.
Check your credit card statement.
Contact your payment provider.
Contact your financial institution.
If sufficient time has passed and the refund is still unavailable, please contact us.
15. Cancellations
Orders may be cancelled before they enter processing.
Once an order has been prepared or shipped, cancellation may no longer be possible.
If cancellation is unavailable, you may still qualify for a return after delivery under this policy.
16. Refused Deliveries
Orders refused by the customer without prior communication may be subject to processing costs or carrier fees where permitted by applicable law.
We encourage customers to contact us before refusing any shipment.
17. Promotional Items
If an order includes promotional gifts or discounted items, returns may affect promotional eligibility.
Where applicable:
Complimentary gifts may need to be returned.
Promotional discounts may be adjusted.
Refund amounts may reflect the final eligible purchase value.
18. Fraud Prevention
To protect both customers and our business, we reserve the right to refuse returns or refunds involving:
Fraudulent claims
Repeated abuse of return policies
Altered products
False information
Unauthorized chargeback activity
Each case is reviewed fairly and individually.
19. Chargebacks
If a chargeback is initiated before contacting us, the refund process may be delayed while the payment provider investigates.
We strongly encourage customers to contact our support team first so we can resolve concerns quickly and efficiently.
20. International Orders
We proudly serve customers worldwide.
Return procedures may vary depending on the destination country, customs regulations, and local carrier availability.
Customers should contact us before returning any international order.
21. Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any consumer rights available under applicable laws.
Where local regulations provide additional protections, those rights remain fully applicable.
22. Policy Updates
PawWardrobe.store reserves the right to modify or update this Return & Refund Policy at any time.
Any revisions become effective immediately upon publication on our website.
Customers are encouraged to review this page periodically.
23. Contact Us
If you have any questions regarding returns, exchanges, or refunds, our customer care team is happy to assist.
PawWardrobe.store
Address
3001 Rue Saint-Antoine O
Westmount, QC H3Z 1W8
Canada
Email
support@PawWardrobe.store
Phone
(416) 366-8667
Our customer support team is committed to responding promptly and professionally to every inquiry. We appreciate your trust in PawWardrobe.store and thank you for choosing us as your destination for premium pet fashion.